Frequently Asked Questions

 Category: Home

• What separate’s Herndon Products from other companies?
  Herndon spares no effort to meet each of our clients individual needs in the aerospace/defense industry. Our award winning quality and reputation for innovation allows us to maintain our position as a market leader and differentiates us from our competitors. With over twenty years of leadership experience, Herndon has grown with the industry, with the ability to adapt in order to meet our customer’s needs.
  
• What is Herndon’s quality policy - goal?
  Our goal is to provide products and services that exceed our customer’s expectations, while complying with the laws and ethics of our society. Our organization will be based on a culture of continuous quality improvement, thereby providing the best value for all stakeholders.
• What are some of Herndon’s accomplishments?
  AS9120 & ISO 9001-2000 Certified
  2007 Boeing Performance Excellence Award
  2006 SAIC Small Business of the Year Award
  Government QSLD Certified
• Why should I choose Herndon?
  Herndon Products has been providing fastener solutions to the defense and commercial industry by providing the highest quality consumable hardware and electrical components. We build lasting relationships on a foundation of superior customer service and supply chain solutions structured to fit the needs of our clients.
  

 Category: About

• What is a (IPV) Integrated Prime Vendor?
  The Integrated Prime Vendor Program Division (DSCR-DCE) was developed by DLA (Defense Logistics Agency) to streamline the supply chain for industrial hardware, reduce multiple levels of inventory, and use commercial best practices to provide bench-stock support to mechanics on the production line
• What is the importance of ISO certification?
  The importance of ISO certification is that it provides assurance of Quality management which in turn provides assurance to our customers. When someone purchases an aerospace product from Herndon Products which is ISO certified, the customer has assurance that the quality they receive is what they expected.
  
  A ISO certification forces an organization to  focus on "how they do business". Each procedure and work instruction must be documented and thus, becomes the springboard for  Continuous Improvement.
• Where is Herndon Products Main Facility?
  Herndon Products serves its government customers, aerospace customers and many other vertical chains from its Missouri headquarters located at:
  
  3801 Lloyd King Drive
  O'Fallon, MO 63368
  
  Please call us so that we can help your with your aerospace parts needs and your supply chain solutions.
  314/739-7400
  
  Click here to see more of the award winning services we offer.

 Category: Quality

• What methods are used for Supply Chain Solutions?
  Integrated supply chain management
  Document imaging and retrieval
  Integrated bar coding or RFID
  Electronic Data Interchange (EDI)
  Vendor Managed Inventory (VMI)
  

Questions?