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Customer Service

Herndon Products sets the industry standard in customer service. We have developed specific solutions in order to meet the important needs of the aerospace and defense industry. Our integrated prime vendor program utilizes our extensive network of suppliers to make certain that our customers always receive the highest quality product at the greatest value and to help them operate efficiently and seamlessly. We provide the infrastructure, inventory, EDI systems and processes necessary to ensure that all performance requirements are met. Our distribution center in Saint Louis, Missouri currently supports this program for the US Navy, US Air Force and US Army.

Herndon also provides supply chain management solutions, which help plan and manage sourcing, procurement and logistics with suppliers and customers. We provide easy access to all parts certifications as well as integrated bar coding and RFID, which provides fast and accurate product identification as well as helpful tracking capabilities. Vendor Managed Inventory (VMI) ensures supplier responsibility so that our customers can be certain of accurate, prompt, quality products. It also ascertains and allays potential supply problems by detecting and alerting our customers to possible product shortages, thereby enabling our clients to continually operate efficiently and without costly delays.

Such examples of superior customer service are evidence of the fact that Herndon works hard and is committed to make certain that all our customers are able to achieve their highest goals. We know that our value is based on the growth and success of our customers, and therefore, you can rest assured that we do not take our responsibility lightly and that we provide only the best supply chain products and services.

RMA Policy

The available link details our return merchandise authorization (RMA) policy. We are committed to ensuring that your business always operates in as smoothly and efficiently as possible. Please review our return procedures in order that your credit and needed merchandise arrive in a prompt and timely manner.